Refund policy

REFUND & RETURNS POLICY

Effective date: August 3, 2026

COZYX is operated by 温州不空科技有限公司. For questions about an order, contact us at a18969721763@outlook.com.

RETURNS
You may request a return or exchange within 7 days of delivery. To start a request, email us with your order number, reason for the request, and clear photos when an item is damaged, defective, or incorrect.

To be eligible, an item must be unused, in its original condition and packaging, and include all supplied accessories. Items showing misuse, accidental damage, or missing parts may not be eligible.

RETURN SHIPPING
For change-of-mind returns, the customer is responsible for return shipping. If we sent an incorrect item or the item arrives damaged or defective, COZYX will provide a reasonable resolution, which may include a replacement, refund, or return-shipping arrangement.

REFUNDS
After we receive and inspect an eligible return, we will notify you of the result. Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time.

NON-RETURNABLE ITEMS
Gift cards and items that cannot be accepted for hygiene or safety reasons after opening are not eligible unless required by applicable law or the item is defective.

This policy does not limit any mandatory consumer rights that apply in your location.