物流政策

SHIPPING POLICY

Effective date: August 3, 2026

COZYX is operated by 温州不空科技有限公司. For shipping questions, contact a18969721763@outlook.com and include your order number.

ORDER PROCESSING
Orders are normally prepared within 1–3 business days after payment is successfully authorised. Processing may take longer during promotions, holidays, or when additional order verification is needed.

DELIVERY ESTIMATES
For supported destinations in North America and Europe, standard delivery is typically estimated at 5–10 business days after dispatch. These are estimates, not guaranteed delivery dates. Carrier conditions, customs, weather, and destination location can affect delivery time.

SHIPPING COST
Eligible orders are offered free standard shipping where shown at checkout. The checkout page shows the final shipping options available for your address.

TRACKING
When a carrier provides tracking, we will send tracking details after your order is dispatched. Tracking updates are controlled by the carrier and may take time to appear.

CUSTOMS, TAXES, AND DUTIES
Where taxes, duties, or import fees are not collected at checkout, the recipient is responsible for charges assessed by the destination country. Please check local import requirements before ordering.

ADDRESS CHANGES AND DELIVERY ISSUES
Please check your delivery address carefully before ordering. Contact us as soon as possible if a correction is needed. Once an order has been dispatched, changes may not be possible. If a parcel is delayed, lost, or damaged, contact us and we will review the carrier information with you.

For return instructions, please see our Refund & Returns Policy.